Ensure that MyClassBoard customers get a clear understanding of the product and its functionality.
Create clear, engaging, and informative scripts for videos, product explainers, tutorials, promotional content, and educational content.
Author and maintain MyClassBoard Knowledge Base content, ensuring that articles and tutorials are easy to find, easy to use, and always up-to-date with the product.
Ensure that product terminologies, UI messages, instructions, and communication are grammatically flawless, user-friendly, effective, and consistent.
Design and develop documentation and communication content for product updates and feature releases.
Work closely with the product, marketing, and design teams to understand product features and convert complex information into simple, engaging scripts and content.
Participate in usability studies with the product design team to ensure that product terminology and instructions make the product easy to understand and use.
Develop educational and instructional content that helps customers understand how to effectively use MyClassBoard.
Assist the marketing team in creating content for campaigns, product launches, customer communication, and brand initiatives.
Ensure consistency in tone, messaging, terminology, and brand communication across all content.
Continuously research and improve content based on customer needs, feedback, and product updates.
Qualifications
3+ years of experience in script writing, technical writing, content writing, or instructional content creation.
Flawless written communication skills.
Ability to explain complex concepts through simple, clear, and engaging instructions.
Strong storytelling, narration, and presentation skills.
Experience in creating content in the form of articles, scripts, tutorials, and instructional videos.
Hands-on experience with content creation tools such as MS Word, PowerPoint, Canva, Adobe Photoshop, Articulate, blogging platforms, etc.
Excellent understanding of storyboarding, narration, script structure, and content presentation.
Strong research skills and attention to detail.
Ability to work collaboratively with product, marketing, design, and other teams.
What We Offer
Best-in-industry salary package
Opportunity to work with a growing EdTech/SaaS organization
Creative and collaborative work environment
Exposure to product storytelling, technical communication, and digital content
