Role Overview
We are looking for an experienced L&D Manager to manage end-to-end Learning & Development activities for our clients and product users. The role will focus on understanding client training requirements, preparing product-based courses and training materials, conducting training sessions, managing learning campaigns, and ensuring successful product adoption.
Key Responsibilities
- Manage end-to-end client training and L&D activities for mcbapp.com products.
- Understand client requirements and identify training and learning needs.
- Develop product training courses, modules, presentations, guides, videos, FAQs, assessments, and other learning content.
- Conduct product training, onboarding sessions, workshops, webinars, and refresher training for clients.
- Train clients on new features, modules, product updates, and processes.
- Create structured learning paths and training programs for different client/user groups.
- Plan and execute training campaigns, product awareness programs, workshops, and learning initiatives.
- Coordinate with Product, Implementation, Support, Sales, and Customer Success teams to understand product updates and client requirements.
- Work closely with Product SMEs to convert product knowledge into simple and effective training content.
- Maintain complete training documentation, course materials, attendance, feedback, assessments, and client training records.
- Track training completion, participation, feedback, knowledge improvement, and product adoption.
- Prepare regular L&D reports, dashboards, and training effectiveness reports for management.
- Manage and update LMS / learning platforms and digital learning content.
- Continuously improve training programs based on client feedback, product changes, and business requirements.
- Support clients during new product/module launches through training and learning campaigns.
- Coordinate with internal and external trainers when required.
Required Skills
- 6–8 years of experience in L&D / Client Training / Product Training / Customer Education.
- Strong experience in training content and course development.
- Excellent training delivery, presentation, facilitation, and communication skills.
- Experience in conducting online and classroom training.
- Strong understanding of LMS, e-learning and digital learning platforms.
- Ability to simplify complex software/product features into easy-to-understand training content.
- Strong stakeholder and client management skills.
- Good documentation, reporting, and training analytics skills.
- Good knowledge of PowerPoint, Excel and digital content creation tools.
- Exposure to AI tools for content creation and learning material development is an advantage.
- Experience in EdTech, SaaS, School ERP, LMS, or B2B software training will be preferred.
Ideal Candidate
A candidate who can own client L&D end-to-end — from understanding training requirements and creating courses/content to conducting training, running learning campaigns, maintaining documentation, and measuring training effectiveness and product adoption.
